Contact support
Describe the problem and include your device type and app version. Do not send your password, recovery link or address book.
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Your message goes to our support team. We do not send an automatic email reply.
Contacts and reminders
Allow Contacts permission in your device settings to select people to track. Enable notifications in the app and your device settings to receive reminders. Open the app after changing devices so it can register the current notification destination and timezone.
Account access
Use the password reset option on the sign-in screen. If you use Sign in with Apple, continue with the same Apple account.
Delete your account or data
In Check-in Tools, open Settings and choose Delete Account. This deletes the authentication account and its related selected contacts, notes, check-ins, notification preferences and push records from the active service.
You can also use the support form above and choose “Account or data deletion.” Include the email address used for your account and say whether you want the account and all associated data deleted, or specific app data removed. We verify account ownership before acting. You do not need to reinstall the app to request deletion.
Provider backups and operational logs may remain until their normal retention periods expire. See our privacy policy for details.